Return & Exchange Policy
At Zawadi Hat, we want you to feel confident and inspired in every piece you choose. If something isn’t quite right, we’re here to help.
Eligibility
You may request a return or exchange within 7 days of delivery if your item meets the following conditions:
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Unworn
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Unwashed
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In original condition
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All tags and packaging intact
Non-Returnable Items
The following items cannot be returned or exchanged:
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Sale items
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Gift cards
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Items marked “final sale”
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Damaged, worn, or altered items
Shipping & Costs
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Shipping fees are non-refundable.
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However, we currently offer free shipping, so no outbound shipping fee will be deducted from your refund.
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Customers are responsible for the cost of sending items back to us.
Exchanges
If you would like to exchange an item, we will process your exchange once the original item is received and inspected.
If the requested size or style is unavailable, you will receive store credit.
Refunds
Approved refunds will be issued to your original payment method.
Please allow 3–7 business days for processing once your return is received.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery and include clear photos so we can assist you quickly.
How to Start a Return
Email us at:
📩 care@zawadihat.fashion
Include your order number and any relevant photos.
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