FAQ | Zawadi Hat Fashion – Handmade with Love in Kenya

Have questions about our designs, shipping, or sizing? The Zawadi Hat Fashion FAQ page is here to guide you. Every answer reflects our commitment to transparency, care and connection.

Learn more about our handcrafted process, shipping via DHL Express and how each ZHF piece is made with love in Kenya. Whether you’re curious about returns, limited editions, or gift orders, we’ve gathered the details that matter most.

Our FAQ page was created to make your experience easy and stress-free, so you can focus on what truly matters — choosing fashion that inspires confidence, celebrates culture and expresses your bold love.

Still can’t find what you’re looking for? Reach out through our Contact page and our friendly team will respond within 24 hours.

Hey bold heart, got a question?

FAQ

1. What products do you sell?

We specialize in African-inspired travel and resort wear. Each piece is designed with vibrant prints, breathable fabrics, and crafted in Kenya.

2. Are your products handmade?

Yes. All our products are carefully hand cut and made using authentic African wax cotton and high-quality materials. Each item is unique, with slight variations that reflect artisan craftsmanship.

3. How do I care for my items?

Wash in cold water (hand wash or gentle machine cycle)
Air dry only (avoid tumble drying)
Iron on low heat, inside out

This helps preserve the vibrant colors and fabric quality.

4. Can I return or exchange an item?

Yes. We accept returns and exchanges within 7 days of delivery, as long as the item is unworn, unwashed, and in its original condition. Please note that shipping costs are non-refundable.

5. Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

6. How do I choose the right size?

Explore ourZHF Size Guideto discover your ideal fit.
Because each design is handmade, we can make small adjustments just for you❤️ a few inches here, a softer drape there, so your piece feels perfectly yours. 🤎

7. How can I place an order?

You can shop directly through ourShopify store just add your favorites to the cart and checkout securely.
Need help or feeling unsure about something?

Don’t worry, just start a Live Chat— I promise you’ll be talking to a real human, not a bot.
You can also email us at gift@zawadihat.fashion or reach out anytime on our Instagram @zawadi_hat_fashion_limited.